Refund Policy

At chips-ahoyshop.com, we want you to be completely satisfied with your Chips Ahoy® cookie purchase, which is why we offer a straightforward and customer-friendly 60-day return policy. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as simple and hassle-free as possible.

The 60-day return window begins on the date you receive your order, giving you ample time to inspect your Chips Ahoy® cookies, check the flavor and freshness, and ensure they meet your standards. To qualify for a refund, items must be returned in their original condition—unopened, unused, and in their original packaging—to ensure they can be resold. This helps us maintain the quality and freshness of our products for all customers.

To initiate a return, please contact our support team via email at support@chips-ahoyshop.com to request a return authorization. Our team will guide you through the simple return process, and we offer global free shipping for returns as well—you will not incur any additional fees to send back eligible items. Once we receive and inspect your returned items, we will promptly approve your refund if they meet our eligibility criteria.

All refunds are processed exclusively in USD and will be credited back to your original payment method within 5 to 10 business days of approval. Items that are damaged, opened, used, or not in their original packaging may not qualify for a full refund. We keep our refund process fair and transparent, aiming to resolve every request respectfully and efficiently. Our goal is to ensure you can shop with confidence, knowing that if you’re not completely satisfied, we’re here to help.

$1.50; ~~$2.99~~; $1.50
Unit price: per