Customer Service Policy

At chips-ahoyshop.com, we prioritize exceptional customer service that matches the quality and joy of Chips Ahoy® cookies. Our dedicated support team is here to assist you throughout every step of your shopping journey, from browsing our collection of original, chewy, and other Chips Ahoy® varieties to receiving your order and beyond. We believe that every customer deserves prompt, friendly, and helpful assistance, and we strive to exceed your expectations with every interaction.

For any questions, concerns, or assistance—whether about product details, order status, shipping updates, or return requests—please contact our support team via email at support@chips-ahoyshop.com. We are committed to responding to all inquiries in a timely manner, ensuring you receive clear, helpful information to resolve any issues or answer any questions you may have. Our team is knowledgeable about all Chips Ahoy® products and our website policies, so you can trust that you’ll get accurate and reliable support every time.

We maintain consistent and transparent service standards to ensure a smooth experience for all our customers. All orders are processed within 1 to 3 business days after confirmation, and delivery is expected to take 6 to 12 days. We process all transactions exclusively in USD, providing clear pricing with no hidden fees or unexpected charges. Importantly, we offer global free shipping on every order, so you never have to worry about additional delivery costs, no matter where you are in the world.

We adhere strictly to our 60-day return policy and guarantee that all approved refunds will be processed within 5 to 10 business days. Our team treats every customer with respect and professionalism, ensuring fair and consistent handling of returns, order modifications, and feedback. We continuously refine our service based on your input, aiming to make your experience with chips-ahoyshop.com as seamless, enjoyable, and stress-free as possible, so you can focus on enjoying your favorite Chips Ahoy® cookies.

$1.50; ~~$2.99~~; $1.50
Unit price: per